The Capital Hotels & Apartments + Roubler
Discover how implementing Roubler increased efficiencies across the workforce at The Capital Hotels & Apartments, helping them scale the business and remain agile.
The Capital Hotels & Apartments team needed a workforce management system to support their expansion, as they added new hotels and staff to their portfolio. With Roubler in place, new staff are onboarded faster, managers spend less time on admin, and employees can manage their work life via the mobile app.
Disrupting the industry
The Capital Hotels & Apartments (The Capital Hotels) is the fastest growing hotel group in South Africa, disrupting the market in the apart-hotel sector. Offering guests and residents luxury and flexibility at affordable prices, the group has grown exponentially since their inception in 2008.
With a network of hotels and apartments across South Africa and an expanding workforce, The Capital Hotels required a flexible and modern workforce management system. They wanted a partner that was as disruptive in the technology industry as they were in hospitality, and Roubler fit the bill perfectly.
Established 2008
650+ employees
9+ national locations
Market disruptor
Agile approach
Supporting growth and expansion
The Capital Hotels has ambitious expansion plans, growing throughout 2020 despite the significant challenges faced. They didn’t want to be held back by inefficient software or disjointed processes, and with rules and regulations on travel constantly changing, flexibility was critical.
Previously, without an all-in-one system, employee information was fragmented and managers were spending valuable time onboarding and rostering their staff. With no central place to manage teams and view workforce data, senior leadership lacked insight into where they could be making gains in terms of efficiency.
“Roubler has enabled us to manage our workforce far more efficiently across our group of nine hotels nation-wide.”
– JOHN SKELTON, CHIEF PEOPLE OFFICER,
THE CAPITAL HOTELS AND APARTMENTS
Ensuring complete oversight
With Roubler, The Capital Hotels benefits from a system covering the complete employee lifecycle: from onboarding, to time and attendance and rostering. They now have complete oversight across the entire group to ensure employees are working the right hours and being paid correctly across their various locations.
At a site level, managers save valuable time with features like smart rostering and leave management in the mobile app, allowing them to focus on providing an exceptional customer experience.
Employees’ lives are easier with the Roubler app. They can view their roster, book leave and update personal information, without the need to log in to different systems or request information from HR.
Enabling an agile approach
For The Capital Hotels, 2020 was a year of significant disruption. Operating as a quarantine hotel throughout lockdown, they would often have a large influx of guests at very short notice as international flights arrived.
Roubler helped The Capital Hotels galvanise their workforce with exceptional speed, as management could create rosters at the click of a button and notify staff of upcoming shifts automatically via the mobile app.
This flexibility to manage their constantly-changing workforce demands and changing work patterns throughout the pandemic has been key to their ability to continue to scale.
“One of the best things about Roubler is their support; you can reach them on the phone, via email or directly from the platform. They’re always available when your business needs it the most.”
– JOHN SKELTON, CHIEF PEOPLE OFFICER,
THE CAPITAL HOTELS AND APARTMENTS