Shift manager
Workforce Management Glossary
Shift manager
What is a shift manager?
A shift manager is essentially the employee who is in charge of operations during a specific shift or period of time. With a shift manager in charge, there is always someone on hand who can be a point of contact for customers and staff alike.
Why are shift managers important?
Shift managers ensure that business operations can run smoothly during an allotted period of time. With someone in charge, everything from team management and customer service to operational efficiencies and decision making can be overseen.
Having someone working a shift who can navigate these different roles helps to ensure that every shift can be productive and seamless. Shift managers can also proactively deal with any issues that arise, all of which can benefit the customer service experience and employee productivity.
How can businesses deploy shift managers?
Part of building an efficient roster is ensuring that there is always a shift manager assigned to work. With Roubler’s rostering software, rosters can be created with the click of a button. Undoubtedly seamless, these rosters are also efficient as they take into account elements such as qualifications, availability and seniority to ensure that each shift has the right staff assigned.
This level of intuitiveness can also be instilled in shift bidding processes. By sending out shift requests to ‘best fit’ team members – team members who match certain criteria such as the ability to be a shift manager – there are checks and balances in place to ensure that for every shift there is a shift manager on duty.