Conflict resolution
Workforce Management Glossary
Conflict resolution
What is conflict resolution?
The term conflict resolution refers to processes implemented in order to resolve problems that may have arisen. When it comes to conflict resolution, it is essential that all parties reach a solution.
Why is conflict resolution important in business?
Having conflict resolution processes in place as a business is extremely important. This is largely because, when conflict is allowed to escalate or continue, everything from workplace relations to a company’s reputation can be impacted.
By taking the time to confront issues head on and attempt to reach a compromise or peaceful resolution between impacted parties, those involved are better placed to regroup and move on.
Conflict resolution is essential when it comes to fostering a workplace where everyone feels safe and valued and able to approach their work productively and as such, employee turnover rates are low.
How to implement conflict resolution in a business?
Resolving conflict is not as simple as sitting down with the involved parties and talking it out. Rather, managers have to implement techniques that will help safely identify the issue, formulate a plan of action and negotiate a path to resolution.
As such, having a conflict resolution policy is paramount. Roubler’s electronic document management system ensures that managers have the tools to proactively deal with conflict. With a document library accessible with the click of a button, managers can quickly access the policy in order to set in motion the efficient and effective resolution of workplace conflict.