Natural-language processing (NLP)

Natural-language processing (NLP)

A branch of artificial intelligence which uses software to process human language in the way it is “naturally” spoken by people, (i.e. understanding conversation and sentences, rather than just key words or phrases used in many call centre menus). As the intelligence improves, it can begin to formulate more intuitive and relevant answers to queries.

< Back to Glossary Terms

 

We will always respect your privacy. We will treat your personal details with the utmost care, and will never sell your information to any third parties. If you choose to receive occasional updates and advice on how to grow your business you can unsubscribe at any time. View our Privacy Policy here.