They say disruption brings both inconvenience and opportunity, and no one understands this better than John Skelton, Chief People Officer at The Capital Hotels & Apartments.
As customers gain back the confidence to go out and shop again, and you start to bring on more staff again, it’s important to remember that your employees may be feeling uncertain about returning to the workplace.
A common trap that many businesses fall into is measuring output with numbers alone – valuing quantity over quality, sometimes at the detriment of the true star performers within a business.
Accurately keeping track of past successes and failures – and every other milestone along the way – will help prompt reflection and drive change, all with the benefit of 20/20 hindsight.
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