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Human Resources Pro

Want to Be a Human Resources Pro? Here Are the Skills You Need

Your company’s Human Resource Professional is an indispensable member of the team, one that uses their unique set of skills to maintain a positive working environment for all staff. Such an important job comes with its own set of obstacles, and at times it can feel difficult to do your best work. So if you’re currently working in human resources, or are thinking of doing so in the future, take a look at these valuable skills that will help you do it like a pro.

Be organised

As a HR professional, you will no doubt be inundated with a wealth of information that needs to be stored somewhere safe and made easily accessible whenever someone needs it. For this reason, organisation is key and it helps to keep a logical filing system and a clear plan of attack for your tasks that day, week or month. By being more organised, you will save time searching for the correct document whenever someone asks for it and it will make your job much less stressful.

Communication is key

Although it may seem obvious, the ability to communicate openly and effectively is so important in the realm of HR that it cannot be left unsaid. To do your job well, you must be able to discuss important matters with current and potential employees whilst also cooperating with senior management. You are the bridge between the highest and lowest levels of employees, which is why you must be comfortable and confident handing down information and communicating with a range of personalities. Master this and you will see a major difference in your professional interactions.

Develop strong interpersonal skills

This is important as, chances are, you’ll be helping to identify and hire new talent for the company. Choosing who is the best fit for any particular role can be difficult, and no one enjoys telling applicants that they did not make the cut, which is why you must become confident in your decision making skills and develop a strong understanding of what you and the business are looking for.

Be a fair negotiator

Your role in HR will most likely come with its fair share of disputes between two parties. For this reason, you should work on your ability to successfully negotiate the terms of what each person wants. This may seem easy in theory, but when two employees are clashing, it can be much harder than you initially thought. Remain calm, rational and level-headed about the situation, and be sure that you are not being bias towards any one person. Remember – your job is to make both people happy, not to pass judgement or let any personal factors get in the way.

Get good at multitasking

Dozens of detailed questions, hundreds of requests and more problems than you think you can handle – all this is in a day’s work for most HR managers. You might think that it’s impossible to get back to everyone in the timeframe they want, but if you learn how to multitask well it might not be as bad as you’re thinking. You want to deliver the quickest, most reliable solution in any situation and failing to do so could send the organisation into chaos. Adapt to the fast-paced environment and handle these issues by thinking clearly and organising your day with a balance of efficiency and effectiveness.

Build your conflict resolution and problem solving skills

Whether you work in a small or large company, it is a reality that some employees will not get along with one another. And when this happens, it is your responsibility to make sure they overcome their differences and continue to keep the team functioning without conflict. Make sure you’re compromising well between parties and using your problem solving skills to find a solution that will satisfy both people.

Be aware of your ethical and discretional obligations

A major aspect of your role is to recognise which workplace actions or behaviours are ethical or unethical. For all intents and purposes, you act as the company’s conscience, ensuring that all required standards and regulations are being met and feeling confident enough to speak up when they are not. Above all, you must remain discrete, respectful and understand how to appropriately handle sensitive or confidential information. If you’re not sure whether you should be speaking to someone about a certain issue, play it safe and don’t say anything until you know for sure.

At the end of the day, your role is the provide a fine balance between maximising the productivity of the organisation and ensuring that the environment remains happy and functional for all employees. With this skill set, you are sure to be well on your way to becoming a HR force to be reckoned with. 


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