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Thanks to ever-evolving workforce management technology, the days of creating rosters in an Excel spreadsheet are numbered. Leaders …

They say disruption brings both inconvenience and opportunity, and no one understands this better than John Skelton, Chief People Officer at The Capital Hotels & Apartments.

A common trap that many businesses fall into is measuring output with numbers alone – valuing quantity over quality, sometimes at the detriment of the true star performers within a business.

When it comes to employee satisfaction in the workplace, the benefits are numerous: lower turnover rates, less absenteeism, reduced long-term HR costs, improved employee productivity and increased retention rates.

In celebration of World Book Day 2021, we asked leaders to share their favourite thought-provoking books that have inspired them.

Accurately keeping track of past successes and failures – and every other milestone along the way – will help prompt reflection and drive change, all with the benefit of 20/20 hindsight.