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Call centres require a large amount of organisational effort to keep everything running smoothly. Your workforces can be very large, and there’s never a moment to be wasted during the day. Employees need to be thoroughly trained so that you can be confident they’re handling every customer interaction in a manner that reflects positively on your company. Roubler can help you manage your call centre better. Our workforce management software will save you both time and money. Our software will automate of all the monotonous and time-consuming HR and administrate tasks that clog up your day.

Improve the productivity of your call agents, successfully meet all of your customer’s needs, and increase revenue today with Roubler.

How it works
  • Easily Roster for 24 Hour Days.

    Your call centre’s roster can sometimes be 24/7, which can be a serious hassle to figure out. Roubler’s intelligent rostering system works in real-time to put together a roster of staff that work most efficiently together. Our software can put together a roster for you based on cost and performance data, or you can manually enter certain hours. Plus, you can easily fill last-minute vacancies through the app by contacting available employees instantly.

  • Ensure Staff are Trained in the Latest Technologies.

    In order to provide the best customer service, all of your call centre agents need to be fully trained in all of the latest technologies. Roubler can ensure that all of your agents are up to speed. Our software allows you to upload personalised training materials through our third-party integration. Making sure that all of your employees are confident in their ability to provide assistance to all customers will improve productivity and revenue.

  • View Workforce Performance Live.

    In the call centre industry, you need your staff to be performing at their very best every shift. Every call needs to be handled with the utmost customer care. Roubler lets you track exactly how your call agents are performing. Our software tracks key metrics such as shift management, productivity levels, lateness, absenteeism, and skill level in order to indicate your best and worst performers. These metrics can be combined in real-time to give you a unique performance metric. For example, your team is currently working at 75.2% but within a few minutes it could drop to 70% due to a late starter. Keep your team performing at 100% with Roubler.

What our customers say

See PS. Cafe's Story

"It saves me time, it’s efficient..."

See Matt's Story

"The biggest thing is how much time it has freed up for me"

See more customer stories

Get in touch

+61 1300 833 137

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