How do we make sure that managers and staff members plan and create performance targets properly?

A key component of performance management is measuring actual against planned performance. Performance targets need to be SMART (i.e. specific, measureable, achievable, realistic and time-based). If you do not plan performance by creating SMART targets, it is not possible to evaluate your actual performance. Conducting regular training on the performance appraisal process can help to ensure that staff and manager’s understand what is expected of them.