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How to Become a Human Resources Pro

A company’s Human Resources Professional is arguably the backbone of the organisation. They have a unique set of skills that render them indispensable and there’s no doubt that the job can be extremely difficult at times. So whether you’re already in the field or considering becoming a HR manager in the future, continue reading to learn more about the essential skills that this role calls for.

Be organised

This seems to be a no brainer, but with so much paperwork landing on your desk everyday it can be easy to lose track of it all. This is why you should implement a comprehensive filing system from day one. It not only allows you to put it away quickly, but efficiently retrieve it if need be. After all, it is part of your role to know where certain information is, whether it’s employee details or incident reports. The more organised you are, the more time you will save and the more confident you will feel in your role.

Communication is key 

As a HR manager, great communication skills are what defines your role. You must be able to confidently discuss problems and communicate with all levels of the company, from the interns and entry level positions to the most senior managers. You should feel comfortable communicating in many different formats and situations – from speaking in front of groups to writing reports and posting on the company’s digital platforms. In this day and age, communication is multi-channelled and your role will undoubtedly reflect this.

Strong interpersonal skills

Beyond communicating with current employees, you must be able to assess the best candidates for any upcoming positions. This requires confident decision making skills and an ability to represent the company while also remaining friendly and approachable. It’s a delicate balance of qualities, many that you will develop with time, but it is an essential aspect of being a great human resources manager.

Be a fair and confident negotiator

Communication and negotiation go hand in hand with this role. There will undoubtedly be plenty of times when you must be the bridge between two employees, coming up with a fair compromise that they can agree on. You must be able to remain calm, level headed, unbiased and rational, never allowing your judgements get the better of you. Remember that your job is to keep everyone happy, so becoming a good negotiator is key.

Multi-task like a pro

Every day you will be interrupted with different requests, problems or questions that distract you from the task currently at hand – which is why the ability to multi-task is essential to the productive and efficient handling of your responsibilities. Learn how to adapt to a fast paced and often chaotic business environment and you are already one step ahead.

Problem solving and conflict resolution skills

No matter whether you’re working in a small or large business, you can guarantee that certain employees will not get along. It’s just a fact of life that some people are bound to clash. As the HR manager, it is your responsibility to ensure that these strained relationships do not make the workplace environment hostile or unproductive. That’s why it’s important to have a host of problem solving skills up your sleeve. You’ll need to listen to the issue, achieve a fair compromise and figure out a solution that ensures the employees can work together productively.

 Maintain your ethical obligations

In many ways the HR professional is the reason why a workplace functions in an ethical and productive fashion. An important part of this includes calling attention to areas of the business, or actions of employees and management, that are not conducive to a positive working environment. Speak up if policies are not being obeyed and suggest training if you feel that inappropriate behaviour is becoming a pattern. Handling these issues discretely, appropriately and confidentially is imperative to your role and ensures that problems are handled in the best way possible.

As a human resources professional, your job exists to ensure the productivity of the business by maintaining relationships and finding employees that are in line with the objectives of the company. Implement the aforementioned skills and you are sure to be on your way to becoming a truly great human resources manager. 

 

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