Call centres require a large amount of organisational effort to keep everything running smoothly. Your workforces can be very large, and there’s never a moment to be wasted during the day. Employees need to be thoroughly trained so that you can be confident they’re handling every customer interaction in a manner that reflects positively on your company. Roubler can help you manage your call centre better. Our workforce management software will save you both time and money. Our software will automate of all the monotonous and time-consuming HR and administrative tasks that clog up your day.
Your call centre’s roster can sometimes be 24/7, which can be a serious hassle to schedule for. Roubler’s intelligent scheduling system works in real-time to put together a roster of staff with the right skills and availability. Our software can put together a roster for you based on cost and availability data, or you can manually enter certain hours. Plus, you can easily fill last-minute vacancies through the app by contacting available employees instantly.
In order to provide the best customer service, all of your call centre agents need to be fully trained in all of the latest technologies. Roubler can ensure that all of your agents are up to speed. Our software allows you to upload personalised training materials through our third-party integration. Making sure that all of your employees are confident in their ability to provide assistance to all customers will improve productivity and revenue.
In the call centre industry, you need your staff to be performing at their very best every shift. Our software tracks key metrics such as lateness, absenteeism and skill level together with a full overview of all employees on leave.