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Frequently Asked Questions

How Roubler works

Roubler is the only platform servicing the full employment life cycle from recruitment, onboarding, rostering time & attendance and managed payroll solution

Is Roubler Single Touch Payroll compliant?

Yes, Roubler has Single Touch Payroll Compliance implemented into our software as per the ATO requirements for employers with 20 or more employees, from 1 July 2018.

One of the main reasons for these new reporting standards is to encourage transparency and compliance within businesses. Over the past year, there have been many high-profile cases of large and small businesses not operating their payroll in compliance with modern awards. Many large fines have been issued by Fair Work to such businesses. STP reporting aims to encourage companies to keep their payroll compliant, knowing that the ATO will be able to examine it at any moment.

How will I be billed?

Roubler provides a variable software & payroll cost rather than fixed license / subscription costs. Billing will be via direct debit per payrolled employee.

How is my currency of billing determined?

The currency is determined by the business account's country selected during signup. Customers located in Australia will be billed in Australian Dollars (AUD), customers in Singapore will be billed in Singapore Dollar (SGD) and those in the South Africa will be billed in South Africa Rand (ZAR).

What about when employees leave?

You will not be charged for any employees that leave your business you are only billed for payrolled employees. Former employees cannot be rostered or have any interaction in Roubler. However, their history is retained, and you can re-instate them at any time.

Where is my data stored?

Our software is cloud based via AWS (Amazon Web Services). All data is hosted in the AWS Asia Pacific (Sydney) region and all data is continuously backed up to multiple locations. Our backups are verified and recovered at least monthly into our staging environment which is used to test the backups are correct. This staging environment is an exact replica of our production environment. You have full control over data visibility and access.

Data Encryption

All Roubler SSL certificates support 256 bit SSL encryption, the same level of encryption used by online banks. This ensures all communications to and from the Roubler application are encrypted in the highest level security protocol.

Roubler Software Development

Roubler's agile and continuous improvement and innovative updates allow you to adapt to your changing HR and business needs. We understand that each business is unique, so our HR & Payroll platform can be tailored specific to your individual business requirements.

Roubler Infrastructure

Roubler runs on AWS cloud infrastructure. We have built our business on cloud computing and close integration with Amazon Web Services since the beginning. Roubler operates a highly scalable and redundant infrastructure backed by Amazon’s 99.99% uptime service level agreements

Which countries do you service?

Roubler is currently servicing customers in Australia, Singapore and South Africa.

Will I be locked into an agreement?

Roubler has no lock in contracts for using our software. There is no minimum contract or penalties for cancelling at any stage. If you wish to cancel your account at any time, simply advise our customer service team via support@roubler.com or 1300 833 137 and your account will be cancelled immediately
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