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Frequently Asked Questions

USING THE APP

Downloading the App

Roubler is available for download on:

– iPhone (iOS 7 or newer)

– Android (Jelly Bean or newer)

– BlackBerry (BB OS 7 only)

– Windows Phone 8

Understanding App Permissions

When you install Roubler on your device, you’ll see contextual dialogs asking you to approve certain permissions that the app requests. Allowing these permissions will ensure you have the best possible experience with Roubler.

Using Roubler on iOS 6

In order to keep the Roubler app running smoothly and prevent bugs from interfering with your experience, we’ve discontinued support for iOS 6. Don’t worry, you can still use Roubler — just follow the instructions below.

If you have an iPhone 5 or newer:

– Go into iPhone’s Settings app, then tap General

– Tap Software Update to download iOS 8

– Once you have iOS 8, you can get the latest Roubler app by going to the App Store and checking for Updates

If you’re not ready to update your OS or are using an iPhone 3GS, iPhone 4, or older, you can use Roubler from the mobile website linked here.

Using iOS Accessibility Features

Users with visual or hearing impairments can use accessibility features such as VoiceOver on iOS. VoiceOver can be used in connection with a wireless braille display, and is available in all Roubler Countries and languages.

Receiving ‘Network Error’

Some Wi-Fi or cellular networks may interfere with your app’s connection to Roubler. If you’re receiving “Network Error” messages when trying to use the app, try connecting after each of the following steps.

– Try connecting with Wi-Fi off

– Try connecting with Wi-Fi on

– Try to delete and reinstall the app

– Try resetting your account password

If you continue to run into trouble, please let us know via ‘Report App Issue’.

Report an issue with the app

If you’re experiencing ongoing technical issues, we recommend deleting and then reinstalling the Roubler app. This ensures that you’re using the latest available version of the app. You can download it by visiting Roubler.com/app.

If your payment method isn’t working, try deleting your payment info. Then add it again.

We’re happy to step in and help. Please contact support@roubler.com

Other app questions?

If you have a question about how to use the app that wasn’t addressed above, you can watch a short introductory video here or let us know below. We’ll be happy to guide you.

ACCOUNT

Update My Account Information

In the app:

– Open the main menu in the top corner of the app

– Navigate to the Settings tab

On the web:

– Sign in at the link below

– Click “Profile”

From here, you can update your name, email address, employment details, phone number and profile photo.

Reset My Password

To reset your password, visit the link below and enter your email address or mobile number.

Within a few minutes, you should receive an email inviting you to reset your password.

For security reasons, you should choose a unique password for Roubler and never share your password in any correspondence.

If you continue to have trouble accessing your account, please let us know at support@roubler.com.

Confirm My Mobile Number

If you’re not receiving verification messages and are unable to use Roubler, it’s likely that your carrier is blocking short code SMS.

Give your provider a call to make sure that short code SMS is enabled for your mobile account.

If you still can’t confirm your mobile number, please submit the correct one here and we’ll be happy to take a look.

My Account Is Suspended

If your account requires additional verification, it may be suspended. As a result, you’ll be unable to sign into your account and request a staff or apply for a position.

If your account has been suspended, please let us know by sending an email to support@roubler.com.

Please provide:

– the phone number and email address on your Roubler account

– a picture of your photo ID in the same name as your account

This additional security measure is an important step to keep the system safe and your account secure.

My Email or Phone Number is in Use

If you’re trying to sign up for a new Roubler account and finding that your email address or mobile number is already registered, it’s possible that another account incorrectly has your information associated with it.

If you don’t currently have an Roubler account, please let us know at support@roubler.com so that we may look into it.

If you have an Roubler account but are unable to update your information, select “I can’t change my email or mobile number”.

I’m not receiving emails from Roubler

If you’re not receiving emails from Roubler, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered.

Also verify that your email address is listed correctly on your account by visiting the Settings tab in the main menu of the app.

If you’re still not receiving messages from us, please confirm your email address and we’ll be happy to assist

I can’t change my email or mobile number

All Roubler accounts must have an email address and verified mobile number associated with the account in order to use the App.

If you’re trying to change your email or mobile number on an existing account but receiving an ‘already registered’ error, please let us know your correct information below.

If you’re unable to sign up for a new account because your number is already registered, visit “My email or phone number is in use”.

I think my account is compromised

If you suspect that someone has accessed or is using your Roubler account without authorization, your account may be compromised.

Indications of a compromised account include:

– seeing job searches on your Roubler account that you are not submitting

– seeing job offers on your Roubler account

– receiving phone calls or messages from employers when you did not engage with that employer

– receiving payslips for shifts on your Roubler account that you did not perform

– your account information being changed without your knowledge

– being unable to log into your account or the email address that was on your account is no longer found.

If you are able to login to your account, contact your administrator  to change your password and confirm your information. Please be sure that your password is new and unique to Roubler.

If you are still unable to login to your account, please let us know at support@roubler.com and provide the following information, so that we may investigate and assist further:

– first name

– last name

– email address

– mobile number

– primary city

– description: why do you think someone has access to your account? What information has changed? Please include as many details as possible.

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